Pros and Cons of HVAC Pay Per Lead Programs: Is It the Right Choice For You?

Advantages and Disadvantages of HVAC Pay Per Lead Programs: Is It a Good Fit For You?

HVAC pay-per-lead programs can offer fantastic results in the right digital environment. Effective pay-per-lead program implementation offers a ton of benefits, but not all HVAC pay-per-lead programs are created equal.

To reach your desired results and to convert those leads into the sales you are looking for, you have to follow the right channels, otherwise your hard-earned money will go down the drain.

What’s HVAC Pay-Per-Lead All About?

In essence pay-per-lead campaigns are carried out by a company whose sole goal is to scan the internet for genuine interest in your services, while also gathering prospective client information for you. In most cases, the agreement between you, as the advertiser, and the third-party company will state that you only pay for leads that are generated on the destination site that belongs to the third party. While many may click through and look around, if they don’t sign up, you don’t pay. A legitimate lead usually entails contact information, service type (replacement, repair etc) and demographic information.

Why Pay-Per-Lead Could Be The Right Option for your HVAC Company

The benefits of such a campaign can have telling effects on your revenue if properly implemented. This kind of program does not come cheap, and you really must weigh up whether what you put in will be eventually justified by the ROI.

Pay-per-lead programs can offer a higher return on your investment, increase your conversion rates, increase acquisitions, and ensure that your customers are happier than ever before.

Warm Vs. Cold Leads

The wonderful thing about leads generated in this way, is that there is already interest on the potential customer’s part. They have shown an interest in your product or service and are looking for validation that they have made the right choice. This is a far cry from cold calling and starting the uphill battle of convincing the person on the other end of the line that they need our product or service. The leads you receive through pay-per-lead programs are more likely to convert to sales. Cold calling has a much lower conversion rate.

Who Will Benefit from Pay-Per-Lead Campaigns?

Pay-per-lead programs do render results, however, depending on the industry, one lead can run into costs of around $300 at the top end of the scale. Taking this into account it is easy to see why such campaigns would be more suited to larger, more stable companies than smaller, emerging ones. Most micro, small, or emerging companies just don’t have the disposable cash to throw into a campaign of this sort, even if the conversion rate of the generated leads is much higher. It would be wise for a micro, small or emerging company to place their brand in the market by leveraging organic methods before diving into a costly campaign which may leave them without cashflow to complete the work and generate the income.

It is vital to remember that certain factors will affect the success of a particular pay-per-lead campaign:

  • The weather
  • Program participation
  • Demand

Large companies or those that are stalwarts in the industry will have access to a larger amount of disposable cash (marketing dollars), which they can willingly plough into a pay-per-lead campaign as they know they will make their money back tenfold on the converted sales. This is largely due to reputation within the industry, customer reviews and an outstanding brand.

Different Strategies That Work in Different Ways

Pay-Per-Lead is a much speedier method to acquire leads, and is literally worlds apart from the set of strategies we use to generate organic leads on behalf of our clients.

Content and SEO marketing lead generation – organic

This type of campaign is not as cut and dried as you might think. Depending on the market that you want to target, the focus will be placed on different areas. Direct to the dealer leads and campaigns: These leads are referred to a new dealer form where all leads are posted to each dealer’s lead sheet. Focus areas for this type of campaign would lie in the areas of:

  • Content and SEO Campaigns,
  • Retargeting,
  • Direct mail promotion drops to site visitors.

The lowest volume and lead quality mix

A campaign directed to micro-regions requires a fantastic lead distribution system to the dealers. Focus areas for this type of campaign would lie in the areas of:

  • Regional/brand landing pages,
  • Pay-per-click advertising,
  • Lead distribution

The Leads

Content and SEO marketing is where most customers click through. These are the intelligent buyers who plan their decision to purchase. In most cases, these customers are looking for a company to build a relationship with rather than just undertaking a once off purchase. They are less sensitive to prices. The dealer must rate a 4-5 star to receive the majority of these high-quality leads as they will have the most opportunity to convert these to sales. 90% of organic searchers will click on the top three links on a Google search.

The Process

Organic leads are generated by placing the dealer in the top ten positions on page one of Google. This is achieved through content, blogging, website optimisation, link building, schematic markup, web administration, code optimization, and site speed improvements.

Not an Overnight Solution

This kind of campaign is not an overnight solution. It can take anything from 30 days to many years. This is dependent on the competitiveness in your area. You can expect a lower quantity of leads at a higher cost to begin with but as time passes, your lead quantity will increase and the price per lead decrease.

Pay-per-click or pay-per lead – paid strategy

A minority of customers click through on these ads and they are usually in urgent need to purchase the product or service. There is less thought, and it is a spur of the moment decision. These customers tend to be concerned with the price factor. A quick response time is imperative. Around 40 – 60% of these leads are converted to sales.

The Process

Multiple landing pages are the order of the day with offers designed to attract localized leads. Our team then target specific audiences, and we drive traffic to the predetermined landing pages in our network. The leads are qualified using a series of questions to ensure that they are genuine leads. Once this has been determined we distribute the leads to the various dealers according to the prearranged agreement in place with any specific dealer.

How Long Does It Take to See Results?

In high population markets where the industry is competitive and search volumes are excessive, a high quantity of leads can be generated quickly. On the other hand, when it comes to low-population areas, the search volume is too low. Would this be a profitable venture or will there be excessive costs per lead? In any instance, the turnaround and response time of dealers must be on point to ensure that leads are converted to sales. Urgency is the key factor here and if a customer doesn’t receive help quickly enough, they will simply move onto the next dealer.

The Verdict

The pros for implementing a pay-per-lead campaign far outweigh the cons, however, each situation is different and must be evaluated on its own merit. Some HVAC companies have a lot to gain from the initial outlay of paying for the leads.

Pay-per-lead can do amazing things for your business and your revenue, however, the way you implement such a strategy is key. Many new companies are hungry to get moving and increase their business flow. However this may not be the best of times to explore this option as your benefits may not be as impactful as they could be if you waited just a few months or say a year longer.

While it may be easier to close warm deals, other factors do affect the final decision made by the customer and as a new business, you may not have those ducks in a row just yet. Bide your time, strike while the iron is hot and reap all the benefits for your dollars spent.

So, is it the right choice?

Yes, pay-per-lead programs are the right choice but under the right circumstances and at the right time. What may work for an established HVAC company may not yield the same results for a startup. There are several factors that come into play, like sales experience, timing, and budget.

Do the necessary homework on all your options and implement the right things, in the right order, at the right time. Don’t jeopardize results by rushing into something before your business is fully ready. Strategy is key in business if you want to grow and excel in your industry. Let us help you evaluate your unique circumstances and make an educated decision based on data, by clicking here.

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